Cancellation & Refund Policy

1. Overview

At UgaAI, we want you to be completely satisfied with your subscription. This policy outlines our cancellation and refund procedures for our premium subscription plans.

2. Subscription Plans

UgaAI offers the following subscription options:

• Free Plan: Basic features at no cost
• Pro Plan: Monthly or yearly subscription with premium features
• Family Plan: Monthly or yearly subscription for multiple users

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription at any time through:

• Your UgaAI account settings page
• Contacting our support team at contact@ugaai.in

3.2 Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for future billing cycles
• After the billing period ends, your account will be downgraded to the Free plan
• Your plant data and history will be preserved

4. Refund Policy

4.1 Refund Eligibility

We offer refunds under the following conditions:

4.2 How to Request a Refund

To request a refund, please email us at contact@ugaai.in with:

• Your registered email address
• Date of purchase
• Reason for refund request
• Transaction ID (if available)

4.3 Refund Processing

Once approved, refunds will be processed within 5-7 business days. The refund will be credited to your original payment method.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Violation of our Terms of Service
• Abuse of the refund policy
• Failure to cancel before automatic renewal
• Partial month usage after 30 days

6. Contact Us

If you have any questions about our cancellation or refund policy, please contact us: